Refund policy

Return & Replacement Policy

At Chris Aura Living, every candle is individually handcrafted with attention to detail. Slight variations in colour, texture, finish, or floral arrangement are natural characteristics of handmade products and are not considered defects.

Returns

Due to the handcrafted nature of our products, we do not accept returns or exchanges for:

• Change of mind
• Personal preference
• Incorrect product selection by the customer

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

Please email us at chrisauraliving@gmail.com with:

• Your Order Number
• Clear photographs of the product and packaging
• A brief description of the issue

After verification, we will gladly offer:

• A replacement, or
• A full refund where applicable.

Refunds, when approved, are processed to the original payment method within 5–7 business days.